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Customer Support

How can we help you?

 

Our Customer Service Team can assist you with all general questions.

If you do not find the answer you need down below, please send us a message from the “Contact Us” page. Our Customer Service Team will get back to you shortly.

Thank you for your interest!




General Questions

 
What is an order minimum?
New Orders are $100.00, Reorders are $75.00
 
How can I see wholesale prices?
Wholesale prices are available once registration has been verified.
 
How do I search for an item?
Go to the search box and enter in the item number or description.
 
How do I find out available quantity?
Email us at: service@supremehousewares.com Call us toll free: 800-796-7797

Where do I enter in my coupon code?
A note box is provided during check out. Enter the coupon code in that note box.
Back to General Questions
 
 








Shipping/Sales Tax Information

 
Why am I charged Sales Tax?
Companies in the state of California require a valid and signed Resale Certificate to be on file. A form can be obtained from the Buyers Guide under Terms & Conditions.

My Ship To is different than my Bill To, where can I enter the address?
In your "My Account", click "Edit Profile" uncheck "Billing same as shipping" and enter the correct addresses. During check out process, on "3 Review & Payment" page, click on "edit" for desired address change.

Why did I not get a freight charge when I confirmed my order?
Once your order is packed and ready, the freight amount will be updated on your online order.

It states “do not ship my order?”
Your order will be shipped via UPS Ground, unless you have stated otherwise in the note box during check out.

I need my order by a specific date.
Notify specific date in the Note box during check out process, or a phone call to our customer service dept., or sending an email can ensure that we receive your specific date request.
Back to Shipping/Sales Tax Information
 
 


Payment Options

 
What credit cards do you accept?
We accept Visa, Master Card, Discover, and American Express.

Can I pay by check?
Paying by check is available. Please select Check as your payment option. Our customer service personnel will contact you with an estimate total for your check. *Note: Prepaid check orders will be shipped once your check has cleared. Allow 5-business days after your check has been received.

How do I select Net 30 days?
During check out, use the drop down tool in the payment options and select “Account number” this will allow you to enter in Net 30 in the space provided.
 
How do I set up Net 30 days?
To apply for Net 30, a credit sheet must be submitted or you can fill out our Credit Application in the Buyers Guide under Terms & Conditions. *Note: This process may take up to 2-3 weeks.
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Order Status and Tracking

 
Did my order ship?
An email confirmation was sent to you once your order is shipped.

Can I still add to my order once confirmed?
No, once your order has been confirmed you cannot add on. Please contact us to make changes.

How do I cancel my order once confirmed?
You can contact us by phone or email. Sign in under “My Account” and go to your Order History. You can change your status to Cancel.
 
How can I track my order?
Go to “My Account” sign in and go to Order History. The tracking number will be provided on the order(s) shipped. Click on the tracking number.
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