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Home > Frequently Asked Questions
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Customer Support
How can we help you?
Our Customer Service Team can assist you with all general questions.
If you do not find the answer you need down below, please send us a message from the “Contact Us” page. Our Customer Service Team will get back to you shortly.
Thank you for your interest!
General Questions
What is an order minimum?
New Orders are $250.00, Reorders are $150.00
How can I see wholesale prices?
Wholesale prices are available once registration has been verified.
How do I search for an item?
Go to the search box and enter in the item number or description.
How do I find out available quantity?
Where do I enter in my coupon code?
A note box is provided during check out. Enter the coupon code in that note box.
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Payment Options
What credit cards do you accept?
We accept Visa, Master Card, Discover, and American Express.
Can I pay by check?
Paying by check is available. Please select Check as your payment option. Our customer service personnel will contact you with an estimate total for your check. *Note: Prepaid check orders will be shipped once your check has cleared. Allow 5-business days after your check has been received.
How do I select Net 30 days?
During check out, use the drop down tool in the payment options and select “Account number” this will allow you to enter in Net 30 in the space provided.
How do I set up Net 30 days?
To apply for Net 30, a credit sheet must be submitted or you can fill out our Credit Application in the Buyers Guide under Terms & Conditions. *Note: This process may take up to 2-3 weeks.
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Order Status and Tracking
Did my order ship?
An email confirmation was sent to you once your order is shipped.
Can I still add to my order once confirmed?
No, once your order has been confirmed you cannot add on. Please contact us to make changes.
How do I cancel my order once confirmed?
You can contact us by phone or email. Sign in under “My Account” and go to your Order History. You can change your status to Cancel.
How can I track my order?
Go to “My Account” sign in and go to Order History. The tracking number will be provided on the order(s) shipped. Click on the tracking number.
Back to Order Status and Tracking
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